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JOB PURPOSE:
The Sourcing Coordinator will be the liaison for cross functional teams in the execution of the different phases of the product (part) life cycle to support Midco’s strategic initiatives. You will help the organization achieve its goals through finding sourcing solutions for products at the ideal cost and quality. You will also find yourself analyzing data in your pursuit to identify potential areas for improvement for the organization.
TEAM MISSION:
Safety and efficiently provide parts and services at ideal cost, quality, time, and place while cultivating strong relationships with our team members, customers, and partners.
KEY FUNCTIONS:
- Manage data throughout the part life cycle to include item creation, attributes, and end of life planning and execution.
- Monitor item data integrity within various procurement and supply chain systems and escalate issues when appropriate.
- Works with vendors and internal team members to qualify new products (parts).
- Coordinate vendor, RFQ and RFI process, in support of the procurement strategy and business goals.
- Collaborate with the purchasing team and other internal stakeholders to conduct thorough RFPs and provide analysis on vendor submittals.
- Pull data to support the evaluation process of vendor performance.
- Partner with leadership to preform benchmark analysis to identify potential cost gaps and risk across commodities.
- Align strategy and tactical plans on product transitions with Operations, Finance, and Safety.
- Assist with the communication to stakeholders on introduction, modification, or discontinuation of products including transition of part numbers, the use of inventory and ordering expectations.
- Assist leadership with oversite of project tasks to support completion of initiatives through clear communication of expectations and escalating issues to leadership when they arise.
- Provide data and analysis to support re-negotiations of business and/or service agreements.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Provide training and guidance to Midco team members on department processes and policy as needed.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- Bachelor’s degree in business or related field or equivalent experience required.
- 2 years minimum purchasing or supply chain experience required.
- Advance knowledge of Microsoft Excel required.
- Intermediate to advanced knowledge of parts management methodology. Strong understanding of Microsoft ERP preferred.
- Six Sigma/ Lean certification or exposure to these methodologies preferred.
- Telecommunications experience preferred.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is quiet.
- Required to periodically travel to other Midcontinent locations, supplier locations, and trade and industry shows.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/9/24
Dakota State University is seeking a talented and experienced Senior Web Applications Analyst to join our dynamic team and play a crucial role in enhancing our web presence.
Responsibilities:
- Design and develop innovative and user-friendly web applications.
- Work closely with campus departments to understand business requirements and translate them into effective web solutions.
- Utilize expertise in CMS products, including SharePoint, Cascade, and WordPress, to build and maintain robust web applications.
- Create and enhance intranet/communication sites to facilitate seamless internal communication and collaboration.
- Identify and remediate ADA blocking issues to ensure accessibility compliance.
- Implement search optimization techniques to enhance the visibility and usability of our web applications.
- Provide expertise in web governance, assisting in creating policies, and updating existing policies to ensure compliance with industry standards and best practices.
- Assist in the development and implementation of processes to ensure the security and integrity of web applications.
- Utilize Google Analytics to analyze website traffic and user behavior, providing insights for continuous improvement.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- Proven experience working with CMS products such as SharePoint, Cascade, and WordPress.
- Experience in designing and developing intranet/communication sites is preferred.
- Experience in QA testing, including functional, and test script creating and automation.
- Strong knowledge of ADA compliance and experience remediating blocking issues.
- Expertise in search optimization techniques to improve website performance.
- Proficiency in utilizing Google Analytics for web analytics and reporting.
- Experience in web governance, policy creation, and updates.
- Ability to prioritize, problem-solve, and multitask in a fast-paced, dynamic environment.
- Excellent communication and collaboration skills.
- Effective at building relationships with internal and external stakeholders.
Benefits:
- Flexible benefits package – health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account.
- South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service.
- Paid time off – full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays.
- Reduced tuition for education.
- Professional liability coverage
- Paid family leave
How to Apply:
DSU accepts applications through an on-line employment site. To apply, visit https://yourfuture.sdbor.edu Please submit a cover letter, resume, and a list of at least three references.
Applications will begin to be reviewed immediately and continue until the position is filled.
About Dakota State University:
In addition to the exciting professional opportunities at Dakota State University, employees will have the privilege of enjoying the benefits of residing in Madison, South Dakota. Nestled in the heart of the state, Madison offers a unique blend of small-town charm and modern amenities, creating an ideal environment for work-life balance.
The city boasts a range of recreational activities, from picturesque parks to outdoor events, fostering a sense of community engagement and well-being. Madison’s scenic landscapes and proximity to nearby lakes provide ample opportunities for outdoor enthusiasts, whether it be fishing, hiking, or simply enjoying the beauty of the great outdoors.
Madison’s location within South Dakota provides easy access to larger cities, cultural events, and regional attractions. Madison is only a short 50 minute drive from South Dakota’s largest city, Sioux Falls.
Equal Employment Opportunity:
DSU is committed to equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Applicants with disabilities are invited to identify any necessary accommodations required in the application process. E-Verify, EOE.
- Full Time
- Immediately
- $64,000 - $70,000 Year
- 820 N Washington Ave, Madison, SD 57042
- 5/8/24
JOB PURPOSE:
Deliver high quality creative service to advertising customers through project management, copywriting, scripting, planning story boards and gathering creative elements.
KEY FUNCTIONS:
- Manage the customer transition from point of sale to the production process and into an ongoing service relationship.
- Serve as the point of contact for customers and project management of the Production process.
- Partner with the Production and Sales Teams to provide creative direction.
- Lead brainstorming sessions to develop television commercial concepts and digital advertising that will effectively meet the customer’s needs.
- Manage storyboard creation and the script writing process; gather creative elements including logos, props, voice and acting talent.
- Present new creative concepts, campaigns and completed commercials to customers with energy and persuasiveness.
- Recognize and respect the time of customers ensuring that client meetings, shoots and revisions are well coordinated and timed.
- Provide new and original ideas to meet our customers’ diverse requirements.
- Understand assigned customer’s individual contracts and proactively ensure their expectations are met.
- Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Function as an effective team member while supporting the efforts and concepts of other departments.
- Be willing to advance personal knowledge of programs and techniques through tutorials, on-site and off- site training opportunities.
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High School diploma or GED.
- Bachelor’s degree in journalism, television production, advertising or equivalent is preferred.
- Knowledge of digital advertising preferred.
- Three to Five years of experience in television production, advertising or marketing is required.
- Advertising copy writing preferred.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or The employee must occasionally lift and/or carry loads of up to 30 lbs.
- The noise level in the work environment is moderate to loud.
- In-person visits to a customer’s place of business are normal in the performance of this job. Specific abilities required include accessing a customer's place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/8/24
Excellent opportunity to join our award-winning customer service team as a full-time Customer Experience Specialist!
- Work-from-home positions with all computer and phone equipment provided!
- Living within a 60-mile radius of Mitchell required.
- Bilingual Spanish speaking differentials available.
- Full time, 40 hours per week! Hiring for a variety of shifts starting mid-morning to late-afternoon and include evenings and weekends.
- 5%-15% shift differentials may be available.
- Paid training.
- Excellent benefits package including medical, dental, vision, PTO, and FREE Midco TV and internet, and more!
https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.
JOB PURPOSE:
This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Handle customer service calls ranging from billing questions and payments to troubleshooting data or video products and services. Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to troubleshoot and update customer accounts accordingly. Provide an exceptional customer experience by building rapport, expressing empathy, and effectively and accurately resolving customer questions and concerns.
KEY FUNCTIONS:
- Connect with customers to troubleshoot and resolve phone, cable, and internet services.
- Resolve customer issues and relieve concerns regarding billing.
- Answer questions and educate on services and features.
- Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.
- Record customer transactions accurately by dispositioning each contact.
- Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
- Prepare work orders for customer-related issues which may include but are not limited to a variety of service changes and trouble calls.
- Follow up with customers in a timely manner when necessary.
- Support Field Support Technicians by answering questions, troubleshooting, order entry, and documentation during install and trouble call service appointments.
- Serve as Midco’s professional representative when communicating with customers in every channel.
- Train as requested to develop and broaden skill sets and to support customer demand.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer service functions and other areas of responsibility.
- Apply a positive customer service attitude in interactions with all internal and external customers.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Make providing an exceptional customer experience a daily focus.
- Embrace the culture of empowerment to do the right thing for our customers.
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma or GED required.
- Customer service experience preferred.
- Position titles and compensation changes will be assigned based upon of Midco’s Customer Experience training program.
- Basic typing and email skills required.
- Comfortable using technology including the internet and applications.
- Exceptional communication skills, both verbal and written.
- Ability to adapt and excel in a fast-paced work environment.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Inbound call center environment wearing a headset.
- Must remain at workstation for long periods of time.
- Extremely time sensitive in order to meet customer demand.
- Heavy keyboard/mouse usage required with repetitive movements.
- Employees may be required to work in excess of 40 hours per week.
- Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Mitchell, SD 57301
- 5/7/24
JOB PURPOSE:
Oversee a team of GIS analysts who help to inform users across the enterprise on a variety of elements and present complex data analyses in an easy-to-understand format. The GIS analytics team led by the manager is responsible for maintaining/upgrading the web-based GIS platform, various integrations with other systems, deploying web applications, and analyzing complex phenomena to enable stakeholders to make the best decisions.
KEY FUNCTIONS:
- Manage GIS analyst staff to ensure quality and efficiency of work.
- Build talent within the GIS team by educating team members on analysis best practices and continuous improvement.
- Delegate tasks to analysts and ensure timely results.
- Provide expert level support of GIS applications and build and maintain GIS databases.
- Learn, teach, and implement new GIS technologies.
- Analyze spatial relationships to help assist decision makers across the enterprise.
- Create and maintain GIS standards that balance efficiency and quality.
- Deploy web-based GIS maps and applications on internally hosted GIS Portal that are simple and intuitive for the end-users.
- Collaborate on complex projects with internal teams as well as support work with outside contractors to bring projects to completion.
- Integrate GIS data and applications with other Midco systems.
- Maintain and develop data quality and organization standards as well as keep relevant documentation updated.
- Maintain an expert level understanding of GIS concepts and terms.
- Communicate GIS concepts to non-GIS personnel.
- Support ongoing data development and special analysis for telecommunication projects.
- Collaborate with other departments to understand their requirements and provide them with the best possible output.
- Edit, manipulate, and maintain geographic data using GIS software.
- Support access network design team with analysis, tools, and scripts to increase efficiency and accuracy.
- Participate in all phases of a project’s life cycle. Document project activity, communication, schedules and progress.
- Acquire and integrate data from various resources, industry sources, agencies, and vendors.
- Support ongoing data development and special analysis for telecommunication projects.
- Provide weekly, monthly, and annual reports.
- Support project schedules, meetings, and resources effectively.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Create a great work culture that values innovation and strategic thinking.
- Develop and direct staff, by carrying out the essential elements of company and departmental standards, policies and procedures, and by creating a positive work environment.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Maintain regular attendance to be available for your team and as required by your position.
- Be available to provide assistance to team members outside of normal business hours as necessary.
- Participate in the evaluation of tools and creation of customized methodologies and applications.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Serve as a positive mentor by supporting team members in their professional and technical career development.
- Function as an effective team member while supporting the efforts, strategies, initiatives, and projects of other departments.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Support the mission, vision, and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
- Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Possess strong problem-solving, critical-thinking, and decision-making skills while using good judgment.
- Multi-task without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer, and leadership.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- GIS technology degree required.
- Master’s degree is preferred.
- Minimum five years of experience in the GIS field using Esri products is required.
- 3+ years of experience analyzing data is required.
- Minimum 3 years of management experience is preferred.
- Extensive working knowledge with GNSS data collection, GIS principles and methodologies is preferred.
- Experience in the broadband field is preferred.
- Experience in scripting languages preferred (Python, SQL, etc.).
WORK ENVIRONMENT AND PHYSICAL AND MENTAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is moderate
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Be available to travel to locations across Midco’s service footprint.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/7/24
JOB PURPOSE:
Lead network implementation and engineering field trials in Midco’s production network. Provides MOPs and standard configurations for use by other teams. Assists with network design and troubleshooting of complex network issues not resolved in Tier 1/2 support.
KEY FUNCTIONS:
- Actively manage the design and maintenance of the Midco network. This includes, but is not limited to: LAN, WAN, and MAN networks, routers, switches, and optical shelves.
- Execute MOPs to implement network changes.
- Working knowledge of BGP, OSPF, ISIS, TCP/IP, OSI Model, Multicast, SNMP, and other commonly used networking standards and protocols.
- Collaborate across engineering teams to meet business goals.
- Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
- Ensure proactively that the Midco network is secure from outside attack or penetration.
- Proactively plan for future capacity and execute related action plans.
- Work independently on large projects to augment networks, drive network standardization.
- Share in-depth knowledge of the Midco network and its components within team.
- Engage vendors to assist in testing new products and troubleshooting network issues.
- Ensure viable disaster recovery and back up plans are in place for all network elements.
- Propose development of system utilities and tools to enhance network performance metrics visibility.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance and to arrive to work on time as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision, and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
Network Engineer I-Architecture:
- Associate’s degree in related industry and/or equivalent work experience required.
- Minimum 7 years of network engineering experience required. Previous experience in telecommunications industry preferred.
- CCNA or JNCIA required.
Network Engineer II-Architecture:
- Associate’s degree in related industry and/or equivalent work experience required.
- Minimum 9 years of network experience. Previous experience in telecommunications industry preferred.
- CCNP certification required.
Network Engineer III-Architecture:
- Bachelor’s degree in related industry and/or equivalent work experience required.
- Minimum 11 years of network experience required.
- CCNP or JNCIP certification required.
Network Engineer IV-Architecture:
- Bachelor’s degree in related industry and/or equivalent work experience required.
- Minimum 13 years of network experience. Previous experience in telecommunications industry preferred.
- CCNP or JNCIP certification required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/7/24
Midco Sports showcases a wide array of sporting events and syndicated sports programming reaching thousands of fans. The Midco Sports team produces highly professional broadcasts that connect fans with their favorite teams and sporting events. If you have a passion for sports, and a strong desire to deliver highly quality sports content to the living rooms of our customers, consider one of our exciting opportunities!
Shader
• Shades cameras during live game and uses equipment to verify that the light levels and coloring meet specifications.
• On-the-job-training provided by the Engineer.
Audio 2
• Assistant to Audio 1, the primary audio operator. Participates in setup and troubleshooting technical issues during game.
• One year experience on Cal Rack and Avid Audio systems.
Replay
• Operates EVS, Dyno and DNF controls for in-game highlights and replays.
• One year experience on Dyno and EVS controls.
Chyron 1
• Creates team, statistics, and Midco SN graphics using the Chyron system. Proof all graphics prior to sending to Technical Director.
• One year experience operating a Chyron system and Photoshop software.
Chyron 2
• Assists Chyron 1 by accurately providing accurate recent statistical information.
• Experience operating a Chyron system and Photoshop software.
Chyron 3
• Operates the Scorebug with a high level of accuracy and attention to detail to ensure the score, timeouts, etc. are accurate.
• Some experience operating a Chyron system and Photoshop software.
Time-Out Coordinator
• Works closely with Producer and game officials to ensure breaks run on schedule.
• On-the-job training provided by the Producer.
Grip/Utility
• Responsible for handling cables for the floor camera operators.
• On-the-job training provided.
Parabolic
• Responsible for running the parabolic microphone.
• On-the-job training provided.
Studio Tech
• Assists with audio, camera and graphics.
• One year experience with advertising or television production.
Sideline
• Responsible for sideline reporting during a game.
• One year experience with reporting.
Load-in-Crew
• Assists with equipment set-up prior to a game or event.
• On-the-job training provided by the Engineer.
Midco Sports is looking for candidates that can work in a fun, fast paced environment and have the flexibility to work nights and weekends. Positions may require the employee to occasionally lift and/or carry loads up to 70lbs and be exposed to outside weather conditions and loud noises. Crew House members are expected to Communicate effectively and professionally in all forms of communication with internal and external customers.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/1/24
JOB PURPOSE:
Design, enhance, and maintain all aspects of the Midco Business Network.
KEY FUNCTIONS:
- Engineer and design the Business Network to meet customer demand.
- Leads technical projects, upgrades, and deployments.
- Support, maintain and upgrade existing Business Network. Install new hardware to stay ahead of customer demand.
- Execute test plans to facilitate vendor selection for new Business product offerings.
- Develop MOPs and tools to ease the deployment of new service orders and network configurations.
- Evaluate new vendor hardware and software.
- Work on customer trouble tickets and resolve outages on the Business Network.
- Work with vendors for design, installation, configuration, and troubleshooting.
- Participate in an on-call rotation.
- Mentor intra/inter-departmental peers.
- Use knowledge and analytics to improve the Business network and processes.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
- Cisco hardware and software knowledge.
- Knowledge on packet capture setup and analysis.
- Working knowledge of MEF Standards.
- Working knowledge of network protocols and technologies including TCP/IP, OSI Model, IPv4, IPv6, SIP, IP Video, ACL’s, Spanning Tree, MP-BGP, OSPF, EIGRP, IS-IS, MPLS, MPLS-TE, L2VPN, L3VPN, H-QoS, SD-WAN and transport technologies.
- Working knowledge of network monitoring and management tools including, SolarWinds, AKIPS, WAE, NSO, NETCONF, YANG, syslog and telemetry.
- Must be able to travel when necessary.
- Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
- Compile timely, comprehensive, and accurate reports as requested.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Train Technology Group personnel and other group members as necessary.
- Mentor new hires and existing staff as required.
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
Network Engineer I:
• Associate’s degree in related industry and/or equivalent work experience required.
• Minimum 7 years relevant experience required. Previous experience in telecommunications industry.
preferred.
• CCNA or JNCIA required.
Network Engineer II:
- Associate’s degree in related industry and/or equivalent work experience required.
- Minimum 9 years relevant experience required. Previous experience in telecommunications industry preferred.
- CCNA or JNCIA required.
Network Engineer III:
- Bachelor’s degree required and/or relevant experience required.
- Minimum 11 years relevant networking experience required. Previous telecommunication industry experience preferred.
- CCNP or JNCIP certification required.
Network Engineer IV:
- Bachelor’s degree required and/or relevant experience required.
- Minimum 13 years relevant networking experience required.
- CCNP or JNCIP certification required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 4/18/24
Base wage + monthly sales incentive for selling Midco internet, TV, and phone services! Are you a friendly, outgoing person who enjoys being rewarded for your success? Midco continues to grow and seeks a motivated seller! Paid training is provided. Enjoy great perks, including free internet and TV, a monthly auto allowance, flexible hours, and stellar benefits! Apply today!
JOB PURPOSE:
Drive residential sales opportunities through door-to-door sales efforts and networking throughout the community to provide individual consumers with basic services such as telephone, internet, and cable TV. Residential Sales Associates will also network with apartment managers, local builders, insurance agents and realtors to drive referrals and increase sales.
KEY FUNCTIONS:
- Work targeted sales campaigns through door-to-door efforts and networking within the community to drive results.
- Identify individual customer’s current and potential product needs and make recommendations. Increase the customers understanding of Midco products and pricing options.
- Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, phone and in an effort to sell and upsell to new and existing customers by going door-to-door within territory.
- Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions.
- Maintain and update turf management plan without assistance, able to work independently.
- Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
- Apply a positive customer service attitude in interactions with all customer and establish positive rapport.
- Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
- Follow up with customers in a timely manner, if necessary.
- Be patient and understanding in all customer interactions.
- Dress in a professional manner to positively represent Midco’s image throughout the community.
- Clearly explain and demonstrate equipment connectivity and functionality.
- Travel to new and growing markets for sales campaigns.
- Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
- Maintain regular attendance as required by your position.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Function as an effective team member while supporting the efforts and concepts of other departments.
- Support the mission, vision and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Possess an enthusiastic, energetic, self-motivated and detail-oriented approach toward work and all work projects.
- Possess strong problem solving and decision-making skills while using good judgement.
- Multitask without the loss of efficiency or composure.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma or GED required. Some college preferred.
- Sales or related experience preferred, but not required.
- Possess knowledge of Microsoft Office Suite and the Internet.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Team members may be required to frequently reach, lift and/or carry loads of approximately 15lbs., such as laptop, literature, and office essentials.
- In-person visits to customers’ residences are frequent in the performance of this job. Specific abilities required include accessing a customer's home by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Employees may be required to be on feet walking up to or exceed 40 hours per week.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 4/17/24
Work from home options after training. Free Midco internet and TV starting day 1! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday.
JOB PURPOSE:
Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market.
KEY FUNCTIONS:
- Service incoming and outbound calls from residential customers inquiring about Midco products and services.
- Identify the right products and services for customers through value based selling techniques.
- Sell and up sell Midco products and services to new and existing customers.
- Perform proactive outbound calling associated with sales and marketing campaigns.
- Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
- Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
- Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
- Follow up with leads and contacts in a timely fashion.
- Exceed organizational goals for revenue, upselling, and add-on selling.
- Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
- Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
- Communicate effectively and professionally in all forms of communication with internal and external customers
- Adhere to Midco privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Actively participate in team efforts to support and establish exceptional customer experiences.
- Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments
- Support the mission, vision, and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
- Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
- Multi-task without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership
- Identify opportunities for improvement while creating and implementing viable solutions for customers.
- All employees are required to actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma or GED required.
- Bachelors in Marketing or Business Administration preferred.
- At least 1 year of previous sales or relevant customer service/sales experience preferred.
- Ability to meet and exceed quota or goals.
- Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is moderate to loud.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
Midco
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer service and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network, phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 4/15/24
Work from home options after training. Free Internet and TV starting day 1! Shift differentials available! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday and 8am-5pm Saturday.
JOB PURPOSE:
Contribute in the achievement of Midco revenue objectives through retaining customer loyalty by listening to their individual needs, establishing value of Midco products and services, and presenting customized solutions that fit the customer’s needs.
KEY FUNCTIONS:
- Service inbound calls from residential customers requesting to disconnect service, add to services, change current services, or inquire about their current pricing.
- Complete proactive retention efforts by making outbound calls in order to build customer loyalty.
- Exceed organizational goals for revenue by retaining and upselling.
- Assist customers who have complex issues or questions about their billing.
- Save customer relationships by completing a needs assessment, making service recommendations, and presenting the value of products and services.
- Provide recommendations through value-based selling
- Understand customers concerns and tailor a plan of action in order to retain a customer relationship.
- Establish rapport and communicate effectively in all forms of communication with internal and external customers when taking inbound and making outbound calls.
- Handle inquiries with the ability to assess, analyze, and problem solve complex situations while maintaining a positive customer relationship.
- Address customer complaints with the goal of increasing satisfaction and securing the customer relationship.
- Accurately record customer transactions and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
- Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Adhere to Midco privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Must be goal-driven
- Actively participate in team efforts to support and establish exceptional customer experiences.
- Function as an effective team member while supporting the efforts and concepts of other departments.
- Support the mission, vision, and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Possess an enthusiastic, energetic, self-motivated, creative, and detail-oriented approach on customer interactions and projects.
- Possess strong written skills.
- Possess strong problem-solving, critical-thinking and decision-making skills while using good business acumen.
- Ability to create positive customer experiences with a focus on growing revenue for the business.
- Change from one task to another without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner so that that develops positive relationships with team members, customers and leadership.
- Identify opportunities for improvement while creating and implementing viable solutions for customers.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High School diploma or GED required.
- Associate or bachelor’s degree preferred.
- At least 1 year of previous sales/retention and/or service experience required.
- Leadership experience preferred.
- Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Call Center Environment, in a cubical, wearing a headset.
- Must remain at workstation for long periods of time.
- Extremely time sensitive in order to meet customer demand.
- Heavy keyboard/mouse usage required with repetitive movements.
- The noise level in the work environment is moderate to loud.
- Employees may be required to work in excess of 40 hours per week.
- Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 4/15/24
Join our award-winning customer service team as a full-time Customer Experience Specialist.
- Work-from-home positions available with all computer and phone equipment provided!
- Living within a 60-mile radius of Sioux Falls required.
- Bilingual Spanish speaking differentials available.
- Full time, 40 hours per week! Hiring for a variety of shifts starting mid-morning to late-afternoon and include evenings and weekends.
- 5%-15% shift differentials may be available.
- Paid training.
- Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!
https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.
JOB PURPOSE:
This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Handle customer service calls ranging from billing questions and payments to troubleshooting data or video products and services. Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to troubleshoot and update customer accounts accordingly. Provide an exceptional customer experience by building rapport, expressing empathy, and effectively and accurately resolving customer questions and concerns.
KEY FUNCTIONS:
- Connect with customers to troubleshoot and resolve phone, cable, and internet services.
- Resolve customer issues and relieve concerns regarding billing.
- Answer questions and educate on services and features.
- Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.
- Record customer transactions accurately by dispositioning each contact.
- Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
- Prepare work orders for customer-related issues which may include but are not limited to a variety of service changes and trouble calls.
- Follow up with customers in a timely manner when necessary.
- Support Field Support Technicians by answering questions, troubleshooting, order entry, and documentation during install and trouble call service appointments.
- Serve as Midco’s professional representative when communicating with customers in every channel.
- Train as requested to develop and broaden skill sets and to support customer demand.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer service functions and other areas of responsibility.
- Apply a positive customer service attitude in interactions with all internal and external customers.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Make providing an exceptional customer experience a daily focus.
- Embrace the culture of empowerment to do the right thing for our customers.
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma or GED required.
- Customer service experience preferred.
- Position titles and compensation changes will be assigned based upon of Midco’s Customer Experience training program.
- Basic typing and email skills required.
- Comfortable using technology including the internet and applications.
- Exceptional communication skills, both verbal and written.
- Ability to adapt and excel in a fast-paced work environment.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Inbound call center environment wearing a headset.
- Must remain at workstation for long periods of time.
- Extremely time sensitive in order to meet customer demand.
- Heavy keyboard/mouse usage required with repetitive movements.
- Employees may be required to work in excess of 40 hours per week.
- Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/10/24
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